Situation Context
The National Labor Relations Board (NLRB) faced mounting challenges with its legacy case management systems. As an agency tasked with safeguarding employee rights and overseeing labor relations across the country, the NLRB required modern tools to handle high volumes of cases efficiently, ensure transparency, and support timely reporting. The existing systems were cumbersome, offered limited automation, and lacked the flexibility to adapt to evolving business needs. This created inefficiencies for staff and delays for stakeholders. To meet its mission, NLRB needed a partner to deliver modern, secure, and agile solutions that would improve case tracking, strengthen reporting, and enable a more efficient workforce.
Our Approach
Global Alliant partnered with the NLRB to modernize its case management environment through an Agile and DevSecOps delivery model. We began with a thorough assessment of the legacy systems and collaborated closely with business stakeholders to understand pain points and define requirements. Our team implemented cloud migration strategies to ensure scalability and resilience, and we automated reporting functions to reduce the manual workload and improve accuracy.
A key component of our approach was embedding Agile practices directly into NLRB operations. We facilitated sprint planning, backlog grooming, and retrospectives that gave leadership visibility into progress and empowered stakeholders to provide real-time feedback. In addition, we integrated DevSecOps pipelines to accelerate the delivery of new features, enforce consistent quality controls, and enhance security throughout the development lifecycle. This allowed the agency to deploy updates more frequently and with less risk.
Global Alliant also placed a strong emphasis on user experience. We worked closely with case workers and administrators to simplify workflows, eliminate unnecessary steps, and ensure the system was intuitive and accessible. This human-centered approach not only improved adoption rates but also increased staff confidence in the technology supporting their mission.
The Outcome
Through this effort, the NLRB achieved a significant leap forward in its ability to manage cases efficiently and transparently. Staff were able to track cases in real time, access dashboards with actionable insights, and rely on automated reporting rather than manual spreadsheets. The modernized system improved productivity, reduced processing delays, and enhanced communication between stakeholders.
By leveraging cloud-native solutions and DevSecOps practices, the NLRB also strengthened its security posture and compliance with federal mandates. The agency now benefits from a more resilient and adaptable IT environment that can evolve in response to future policy or workload changes. Perhaps most importantly, the improvements delivered by Global Alliant enabled the NLRB to fulfill its mission of serving employees, employers, and unions nationwide with fairness and efficiency.