At Global Alliant, we believe that technology succeeds only when it serves the people who use it. Our Human-Centered Design (HCD) practice puts users at the heart of every solution, ensuring systems are intuitive, accessible, and effective while meeting mission and compliance needs. By combining design thinking, user research, and iterative prototyping, we deliver solutions that reduce burden, improve adoption, and create better experiences for citizens, employees, and stakeholders alike.
Our Approach
We integrate HCD throughout the solution lifecycle — from discovery to delivery. Our teams conduct journey mapping, usability testing, and stakeholder engagement to uncover real needs, then co-create solutions that align with both mission goals and user expectations. We ensure accessibility standards (e.g., Section 508/WCAG) are met, making systems inclusive for all.
HCD Capabilities
- Design Thinking Workshops – co-creating solutions with users and stakeholders
- User Research & Journey Mapping – understanding needs, pain points, and opportunities
- Prototyping & Usability Testing – iterating early to validate solutions before launch
- Customer Experience (CX) Integration – aligning user experience with agency and program goals
- Accessibility & Inclusivity (508/WCAG) – ensuring equitable access for all populations
- Service Design & Process Mapping – transforming end-to-end service delivery, not just interfaces
- Change Adoption Support – ensuring smooth transition and stakeholder buy-in
Mission in Action
- At the CMS Innovation Center, GA applied HCD to FHIR-based data exchange solutions, reducing burden on providers and model participants.
- For the Maryland Health Benefit Exchange, GA delivered citizen-facing eligibility and enrollment systems built around user needs.
- At the NLRB, GA incorporated HCD into case management and CX workflows, making digital services more accessible and efficient.
Why Global Alliant?
Human-Centered Design is at the core of our mission to Deliver IT Right. By listening first, designing with empathy, and building iteratively, GA ensures technology doesn’t just work — it works for people. Our award-winning culture of servant leadership, innovation, and synergy drives us to deliver solutions that are as effective as they are user-friendly.
Let’s design solutions around people — and Deliver IT Right.
