At Global Alliant, we design and implement case management and workflow solutions that help agencies and enterprises streamline operations, improve service delivery, and track outcomes with greater transparency. From grant management to benefits systems and citizen services, our solutions leverage CRM platforms and low-code/no-code tools to create flexible, scalable workflows tailored to mission needs.
Our Approach
Case management is at the heart of many government and commercial processes — intake, adjudication, review, approval, and reporting. Global Alliant applies CRM-style platforms (Salesforce, Dynamics, Pega, ServiceNow, and others) and integrates them with legacy and modern systems to create end-to-end workflows. We focus on building solutions that are user-friendly, compliant, and adaptable, enabling agencies to reduce burden and respond faster to stakeholder needs.
Capabilities in Case & Workflow Management
- Case Management Platforms (CRM-based) – Salesforce, Pega, Dynamics, ServiceNow, Low-Code/No-Code
- Grant Management Systems – full lifecycle support from application intake to award and reporting
- Benefits Administration & Eligibility Systems – improving access and reducing burden for citizens
- Workflow Automation & Approvals – streamlining complex review and adjudication processes
- Customer Experience (CX) Integration – human-centered design to improve user adoption
- Compliance & Reporting Frameworks – ensuring transparency, auditability, and regulatory alignment
- Data Integration – connecting case systems with analytics, AI/ML, and legacy platforms
Mission in Action
- At the National Labor Relations Board (NLRB), GA supports case-based systems and CX workflows to strengthen mission delivery.
- For the Maryland Health Benefit Exchange, GA helps modernize citizen-facing benefits eligibility and enrollment systems.
- Across federal and state programs, we apply CRM-style platforms to grants, health services, and citizen engagement, ensuring improved outcomes and accountability.
Why Global Alliant?
Case and workflow management require more than technology — they demand flexibility, usability, and compliance. Global Alliant brings deep expertise in CRM platforms, low-code solutions, and mission workflows to create systems that deliver efficiency, transparency, and measurable impact. With our culture of servant leadership and innovation, we help agencies and organizations Deliver IT Right — streamlining processes while improving the experience for every user.
Let’s modernize your case and grant management workflows — and Deliver IT Right.
